![]() ![]() ![]() Most are beginning with smaller projects, like enabling self-service solutions across channels for one department at a time. The prospect of launching this type of comprehensive digital experience can sometimes feel insurmountable, but steps towards virtual city halls are already being made by communities large and small. Improved trust in government capabilities, processes and functionalities.Self-service capabilities that allow in-person workers to focus on those who can’t access digital services.Data collection capabilities that power efficient and effective resource allocation and project planning.Improved engagement among all stakeholders within a community (internal and external).Increased awareness of, and accessibility to, government services.Through these interactions, the relationship between governments and their residents can become more intelligent, collaborative, timely and valuable.Ī few other benefits of a virtual city hall include: When governments embrace this kind of solution, technology can help to forge a better relationship between officials and citizens through increased transparency, better efficiency and improved accountability. It also serves elected officials and government workers, providing a more well-rounded view of data, increasing efficiency and empowering greater impact for every department. From paying a fine to reporting a fallen tree to finding information specifically relevant to you, a virtual city hall can empower every type of interaction between local government and its residents. The virtual city hall concept is the ultimate answer to this call for a comprehensive citizen engagement platform. For local governments, I believe this recent push demands a new way for citizens and businesses to interact with their city in the form of a Virtual City Hall.Ī virtual city hall is a holistic solution that creates a digital home base for more engaging and convenient interactions between a government and its citizens.Īs stated in a recent GovLoop article, “When agencies try to deliver real-time services digitally with existing processes, constituents often suffer long wait times and clunky services…Agencies of all types and sizes would benefit from deploying a citizen engagement platform that offers comprehensive capabilities for improving the citizen experience while also giving employees the tools they need to improve service.” Covid-19 accelerated digital transformation in the public sector, forcing government to come up with creative solutions and pushing back-burner digital projects ahead with an urgency we couldn’t have anticipated.Īs a result, we find ourselves and our industry moving toward a new era of digital government. ![]()
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